Easy Customisation

With our web portal you can change features, add new lines, update call flows, view call records real time, listen to recordings and so much more. It's all at your finger tips and under your control.

Office Mobility

Hero Cloud PBX is not tied to a physical location - answer calls when you are out and about, working remotely or overseas. You can use our Hero Connect Smartphone apps and register from multiple devices simultaneously.

SIP Trunking


SIP Trunking is available on all of our line bundles - or you can choose to add our low cost DDIs (with no Cloud Features) at just £1+VAT per month.
Each account comes with 2 FREE channels by default and you can then add extra channels for £1+VAT each.  Click here for details.

Customers have three options when connecting their IP capable PBX to Hero - SIP Peering, IAX2 or Registered SIP Trunks.
Simply make the choice that best suits your business requirements.

Flexible

Hero offer several options to connect including Registered SIP Trunks, Peering and IAX2 connectivity. Easily add more trunks and lines as your business grows - you only pay as you grow for what you need

Easy Customisation

With our Hero Web portal you can change features, add new lines, view call records real time and so much more. We also have APIs for software integration and automation.

Geographic Mobility

Hero SIP Trunks are not tied to a physical location - so if connectivity on one trunk fails you can automatically failover to a secondary site.

No Contracts

Our pre-paid terms mean there are no long term contracts. You either Pay as you talk or buy our monthly line or calling bundles. Cancel anytime before month end and you won't be charged for the next month.

Hybrid Solutions

Combine your SIP Trunking service with selected Hero Cloud featues such as network call forward and call recording and increase the value of your solution at no additional cost.

Hero Connect

Our Free Hero Connect Mobile Apps for both Apple and Android Smartphones allow customers to move away from traditional 'fixed' handsets to their existing smartphone without losing any of the rich features they have come to expect from their existing phone system. We also have a unique feature called 'Location Profiles' which allow a user to use GPS locations to define call flows for incoming calls. By utilising our Cloud PBX features which are built-in to the App, businesses and home users can now rid themselves of their inflexible, expensive handsets and phone systems and move their lines onto their mobiles at no extra cost.

To download the App that best suits your needs click below.

 iPhone App

 Android App

No Hardware or Hybrid

By moving all or some of your existing phone lines to Hero Connect you no longer need to worry about physical hardware. You can have a hybrid model where some users retain handsets while others use our Apps.

Geographic Mobility

You can now take your fixed line services anywhere you want in the world without having to setup expensive call forwarding. All you need is a Wifi or 3G/4G internet connection

Manage Your Calls

Our Apps allow you to control your advanced calling features right inside the App itself without the user having to login to a separate web portal or by dialing feature star codes.

Scale on Demand

No longer do you need to worry about new staff needing phones to be setup/configured. Simply download the App as many times as you need and scale your phone systems easily

HD Voice and Video

Our Mobile Apps offer high definition voice and video calling capabilities along with advanced call transfer and 3 way calling functionality

 Click here for a more detailed walk-through of the Hero Connect App

Phone Lines

Phone Lines with Hero cost just £2+VAT per month and if you already have your own PABX then a DDI will cost you just £1+VAT per month.
We also offer FREE internal extension numbers and can also offer International numbers from just £2.50+VAT per month.

You can then choose to save on your calling costs by adding a calling bundle by either:
Converting your phone line(s) to a Flexi Line Bundle (where the minutes are attached to each individual phone line)
or  Sharing the calling bundle minutes across all the lines or extensions on your account by adding an Account Bundle.

Alternatively you can choose to "Pay as you go" for your calls as well.  Click here for our casual calling rates.

  • Cloud Line

    UK Hosted Phone Line
  • £ 2 + VAT/mth (£2.40 inc. VAT)
  • Choose any UK number
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 1p/min +VAT
    UK Mobile: 3p/min +VAT
    Other Calls: From 1p/min +VAT
  • Signup
  • DDI Line

    DDI number for your own PABX
  • £ 1 + VAT/mth (£1.20 inc. VAT)
  • Choose any UK number
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 1p/min +VAT
    UK Mobile: 3p/min +VAT
    Other Calls: From 1p/min +VAT
  • Signup
  • Microsoft Teams

    Teams Enabled Line
  • £ 3 + VAT/mth (£3.60 inc. VAT)
  • Choose your own number
  • Port an existing number
  • Route calls to Office 365
    Landline: 1p/min +VAT
    UK Mobile: 3p/min +VAT
    Add a Tollfree bundle to save
  • Signup
  • International

    Australia, NZ, USA and more.
  • £ 2.50 + VAT/mth (£2.875 inc. VAT)
  • Choose from 20+ Countries
  • Unlimited inbound calls
  • Pay as you go rates:
    Landline: 1p/min +VAT
    UK Mobile: 3p/min +VAT
    Other Calls: From 1p/min +VAT
  • Signup

Try Hero for 1 month free of charge

Flexi Line Bundles

Call Bundles that are attached to Individual Lines
Save on calling costs by converting your phone line to a Flexi Line Bundle. This attaches a bundle of minutes to individual phone lines or extensions on your account.

At Hero we believe in creating plans and bundles that are flexible and work for home and business customers of all shapes and sizes. So rather than trying to create fixed bundle sizes we let you customise your plan by adding exactly what you need to your account one phone at a time. We also want our minute bundles to be useful and reflect how people today use their phones - so we include all call types in United Kingdom and Ireland, both landline and mobile calling is included. We also bundle in some 77 destinations around the world, so that customers don't have to worry about whether calls are included in their minute bundle or not.

  • Flexi Lite

    10 Hours outbound calls per line
  • £ 5 + VAT/mth (£6.00 inc. VAT)
  • Includes any UK phone number
  • Choose any phone number
  • 10 hours (600 mins) calling
    to UK & Ireland fixed/mobiles
  • +75 other countries included***
  • Other Calls: From 1p/min +VAT
  • Unlimited inbound calls
  • Signup
  • Flexi Power

    25 Hours outbound calls per line
  • £ 10 + VAT/mth (£12.00 inc. VAT)
  • Includes any UK phone number
  • Choose any phone number
  • 25 hours (1,500 mins) calling
    to UK & Ireland fixed/mobiles
  • +75 other countries included***
  • Other Calls: From 1p/min +VAT
  • Unlimited inbound calls
  • Signup
  • Flexi Max

    Unlimited* outbound calls per line
  • £ 15 + VAT/mth (£18.00 inc. VAT)
  • Includes any UK phone number
  • Choose any phone number
  • Unlimited* Calling
    to UK & Ireland fixed/mobiles
  • +75 other countries included***
  • Other Calls: From 1p/min +VAT
  • Unlimited inbound calls
  • Signup
* Reasonable usage policy applies for Unlimited calling lines. Unlimited calling bundles are for standard 'person to person' calling. Unlimited calling is not to be used for outbound call centres, automatic dialers, continuous call forwarding or any other activity we consider to be unreasonable use. Excludes Lycatel mobiles, special numbers (directory assistance), premium numbers (e.g. 0900) and other international destinations not covered under the bundled minutes. For call centre customer, we have special calling bundles with attractive pricing plans. Please get in touch with us.
** Bundled minutes do not rollover to the next monthly bill cycle. Hero to Hero (On-net) calls and all Incoming calls are free of charge with the exception of calls into Toll Free numbers
*** Minutes include those countries listed in our bundled country minutes page and are subject to change.
**** If you wish to share minutes across all lines or extensions on your account then your best option is to add Cloud Lines and add a calling bundle

Account Bundles

Call Bundles that are shared across all lines on an account
Hero customers can add account calling bundles to their account rather than paying the standard rates which can save more on their calling. These bundles apply to all lines on the account which share the minute bundle. Again, we want our account calling bundles to be useful and reflect how people today use their phones - so we include all call types in United Kingdom and Ireland, both landline and mobile calling is included. We also bundle in some 77 destinations around the world, so that customers don't have to worry about whether calls are included in their minute bundle or not. If you have purchased a flexi line bundle with included minutes then this account based calling bundle will be in addition to those minutes and only consumed by a line once the minutes associated with that line are exhausted first.
  • 15 Hours

  • £ 10 + VAT/mth (£12.00 inc. VAT)
  • 900 minutes outbound calls
  • UK & Ireland fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 1.11p/min**
  • Signup
  • 40 Hours

  • £ 20 + VAT/mth (£24.00 inc. VAT)
  • 2,400 minutes outbound calls
  • UK & Ireland fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 0.83 p/min**
  • Signup
  • 100 Hours

  • £ 40 + VAT/mth (£48.00 inc. VAT)
  • 6,000 minutes outbound calls
  • UK & Ireland fixed/mobiles
  • +75 other countries included*
  • Shared account minutes
  • Calls from 0.67 p/min**
  • Signup
  • 250 Hours

  • £ 80 + VAT/mth (£96.00 inc. VAT)
  • 15,000 minutes outbound calls
  • UK & Ireland fixed/mobiles
  • 75 other destinations included*
  • Shared account minutes
  • Calls from 0.53 p/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. Larger 100 and 200 hour plans also available in the Hero Portal or on request.

All prices are in UK Pounds, exclude VAT and are charged in one minute blocks.
* Minutes include those countries listed in our bundled country minutes page and are subject to change.
**Rates exclude VAT and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates


Hero UK Landline Bundles

Shared across all lines on an account
If you need to call a lot of United Kingdom fixed/landlines but are making very few mobile or overseas calls then you can choose one of our UK Landline calling bundles instead which allows you to save specifically on your UK fixed line calling.
  • 25 Hours

  • £ 10 + VAT/mth (£12.00 inc. VAT)
  • 1,500 minutes outbound calls
  • UK fixed landlines only
  • Shared account minutes
  • Calls from 0.66 p/min**
  • Signup
  • 60 Hours

  • £ 20 + VAT/mth (£24.00 inc. VAT)
  • 3,600 minutes outbound calls
  • UK fixed landlines only
  • Shared account minutes
  • Calls from 0.55 p/min**
  • Signup
  • 150 Hours

  • £ 40 + VAT/mth (£48.00 inc. VAT)
  • 9,000 minutes outbound calls
  • UK fixed landlines only
  • Shared account minutes
  • Calls from 0.44 p/min**
  • Signup
  • 400 Hours

  • £ 80 + VAT/mth (£96.00 inc. VAT)
  • 24,000 minutes outbound calls
  • UK fixed landlines only
  • Shared account minutes
  • Calls from 0.33 p/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. Larger 200+ hour plans also available in the Hero Portal or on request.

All prices are in UK Pounds, exclude VAT and are charged in one minute blocks.
**Rates exclude VAT and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates


Hero Toll Free Bundles

Shared across all lines on an account
If you need want a UK Toll Free number then this costs just £2+VAT per month with Hero. You can save on incoming call costs to your toll free number by selecting and adding a bundle from below. Otherwise, you can view our casual rates on our rates page by clicking here.
  • 10 Hours

  • £ 15 + VAT/mth (£18.00 inc. VAT)
  • 600 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 2.5 p/min**
  • Signup
  • 20 Hours

  • £ 30 + VAT/mth (£36.00 inc. VAT)
  • 1,200 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 2.5 p/min**
  • Signup
  • 40 Hours

  • £ 60 + VAT/mth (£72.00 inc. VAT)
  • 2,400 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 2.5 p/min**
  • Signup
  • 80 Hours

  • £ 120 + VAT/mth (£144.00 inc. VAT)
  • 4,800 minutes inbound calls
  • All calls included (inc. Fixed and Mobile)
  • Shared account minutes
  • Calls from 2.5 p/min**
  • Signup

Bundled minutes do not rollover to the next monthly bill cycle. All prices are in UK Pounds, exclude VAT and are charged in one minute blocks.
**Rates exclude VAT and are achieved if all bundled minutes are fully utilised. Additional minutes charged at standard calling rates